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Questions about active job or job status

How can I check the status of my job?

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At any time you can login to your account and view a list of your jobs in progress that indicates the status of each job. You can click on any job in the list to view full details. On the page with job details there is a send message form that you can use to communicate any questions that come up. Each time the status of your job changes you will receive an email notification. So when your job ships, you will receive an email notification with a tracking number.

Filed under: Questions about active job or job status on June 6th, 2005

What should I do if I have a question about my job?

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Login to your account, click on the job in question from the list of jobs in progress and use the send message form to communicate your question. As soon as you post your message, we’ll receive an email notification and answer your question within two hours. You will receive an email notification when we post a message for you. The entire conversation will be easily viewable on the job details page. This way you don’t need to worry about digging through email to figure out what you asked us and how we answered.

Filed under: Questions about active job or job status on June 6th, 2005