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Login to your account, click on the job in question from the list of jobs in progress and use the send message form to communicate your question. As soon as you post your message, we’ll receive an email notification and answer your question within two hours. You will receive an email notification when we post a message for you. The entire conversation will be easily viewable on the job details page. This way you don’t need to worry about digging through email to figure out what you asked us and how we answered.
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Filed under: Questions about active job or job status on June 6th, 2005
Once your proof is approved, the job will be in your hands after the production time required, which varies by product and is indicated on each product page, and the shipping time. The day of proof approval counts as day one of production if the proof is approved by the time indicated in the chart below. After you upload your files and submit your order, based on your proof selection, you will either receive a PDF soft proof within 24 hours or a hardcopy proof within 48 hours. Hardcopy proofs arrive via FedEx overnight. The one exception is hardcopy proofs for Giclee Fine Art prints, which require an additional 24 hours. After proof approval and the production time required, your job will ship and you will receive an email with a tracking number for your package.
| Product |
Production Time |
Day of proof approval counts as day one of production if approved by: |
| Postcards, digital |
3 business days |
11am EST |
| Postcards, offset |
5 business days |
2pm EST |
| Business Cards |
5 business days |
12 noon EST |
| Pocket Folders |
7 business days |
12 noon EST |
| Letterhead |
5 business days |
12 noon EST |
| Envelopes |
5 business days |
12 noon EST |
| Inkjet Posters |
3 or 5 business days, depending on size and indicated on product page |
12 noon EST |
| Indoor/Outdoor Banners |
3 or 5 business days, depending on size and indicated on product page |
12 noon EST |
| Fine Art Giclee Prints |
3 or 5 business days, depending on size and indicated on product page |
12 noon EST |
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Filed under: Turnaround Times on June 6th, 2005
We offer FedEx overnight, two day, three day, and ground. Once you add a product to your shopping cart, you will be able to enter your zip code to calculate the shipping cost.
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Filed under: Shipping on June 6th, 2005
Yes, you will receive an email notification with a tracking number as soon as your job ships. Once your job ships you can login to your account, view the list of jobs in progress, and click on the tracking number to figure out exactly where your package is, so you don’t need to track down the email notification buried in your inbox.
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Filed under: Shipping on June 6th, 2005
Any personal information shared with Print Promotion is protected. We don’t share any information with third parties, except when needed to fulfill your order, for example, your shipping information with FedEx. We use SSL encryption, the industry standard used by banks, to protect the transmission of personal data sent between your computer and our servers.
To ensure the greatest security of your credit card, your credit card information is never stored. It is immediately deleted after it is charged.
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Filed under: Security on June 6th, 2005
We accept Visa, Mastercard, American Express, and Discover. Sorry but we don’t offer terms or accept checks without a credit application filled out. If you want one please call or email us.
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Filed under: Billing and Taxes on June 6th, 2005
Your credit card will be billed the day your job ships. If you order a hard copy proof, your credit card will be billed for the proof the day you submit your order and the balance will be charged the day your job ships.
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Filed under: Billing and Taxes on June 6th, 2005
Jobs shipped to addresses in New Jersey are subject to sales tax. If you have a valid resale certificate, email us and we can arrange to have all future orders not subject to sales tax.
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Filed under: Billing and Taxes on June 6th, 2005
Any charges from Printing Responsibly will show up on your statement as “Printing Responsibly, LLC”.
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Filed under: Billing and Taxes on June 6th, 2005
Please login to your account, click on the job in the list of in progress or completed orders, and fill in the send message form. This will ensure the quickest response.
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Filed under: Billing and Taxes on June 6th, 2005